Returns & Exchanges
At Bakkal International, we strive to ensure the highest quality for our international food products. If you receive a damaged or incorrect item, please notify us within 48 hours of delivery to initiate a return or exchange.
Contact Support
Email our customer service team with your order number and photos of the items you wish to return or report as damaged.
Review Approval
Our team will review your request to ensure it meets our safety and hygiene standards for perishable and non-perishable goods.
Pack Your Items
Once approved, securely pack the items in their original packaging, ensuring all seals are intact for non-damaged goods.
Receive Refund
After we receive and inspect your return, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing